Shipping Policy
Important Shipping & Delivery Information
1) Shipping & Delivery Instructions
- Transparency in shipping costs: Your rate reflects real, negotiated UPS and LTL carrier costs — no markups, no handling fees.
- LTL freight fees include residential delivery and liftgate service by default. Shipping to a valid, verified commercial address with forklift or loading dock? We’re happy to refund $135.00 when no liftgate is provided for commercial shipments. Businesses located within a residential community or subdivision do not qualify; it must be zoned for commercial use and have a loading dock and forklift access.
- EXTERNALLY Inspect at delivery (LTL Freight Shipments only) / INTERNALLY INVENTORY & INSPECT within 5 days of delivery date (all orders): For freight (LTL) deliveries note any visible box damage on the delivery receipt. For freight (LTL) deliveries, write “DAMAGE” next to your signature and have hidden damage noted if suspected. You must must internally inspect and inventory your entire shipment within 5 days from the date of delivery and contact our Support Team (support@greatfence.com) if there are any issues.
- Posts 9 ft or longer must ship via LTL (UPS won’t accept that length) and national carriers charge an oversize surcharge which will be itemized in your shopping cart prior to checkout. To save money on projects needing 9-ft+ posts, consider ordering 1–2 extra with your initial order; splitting into a second shipment can trigger another freight charge and oversize fee.
- Small fence panel orders (≤ 3 panels or less): ship unassembled via parcel service to reduce freight costs. Asembling a couple of fence panels on-site is easy; diy assembly.
- Remote areas & limited access: Some locations require secondary delivery services (e.g., certain mountain or rural areas). All orders are boxed, shrink-wrapped, and palletized.
- Commercial vs. residential unloading: Forklift access can unload pallets directly. Residential sites or jobs without forklifts can open the shrink wrap and remove boxes by hand.
- Help at delivery: Driver assistance is at the driver’s discretion; however, they will charge a fee which is customer's responsibility. Have at least two capable adults on-site the day your shipment arrives.
- Address changes after shipment: Any change after the freight leaves the factory incurs a carrier reconsignment fee.
- Third-party installers: Do not schedule installation until you have received and fully inspected your shipment. Open and inspect all boxes within 5 days of delivery.
2) Freight Delivery Scheduling (LTL shipments only)
- The freight carrier will contact you using the phone number and email you enter at checkout to schedule delivery.
- Timely coordination is required. If the customer fails to respond or schedule delivery, the order may be deemed abandoned and non-refundable. GreatFence.com, Inc. is not responsible for locating customers and is held harmless for any loss resulting from failure to schedule.
- Not affected: Small accessory-only orders, small post-only orders, small gate-only orders, and small orders of ≤ 3 aluminum fence panels typically ship parcel (e.g., FedEx/UPS) and do not require LTL scheduling.
3) Reconsignment / Address Change after an order ships
- Contact GreatFence.com Support — do not call the carrier. Email: support@greatfence.com
- Carrier fee applies: Reconsignment typically incurs $99–$699 or higher depending on the distance of the new, changed, shipping destination. depending on rerouting and location.
- Timing: Changes after freight leaves the factory are subject to the carrier’s schedule and availability; allow additional transit time.
- Correct contact info required: Provide a valid, regularly monitored email and phone number at checkout. Customers are responsible for any address errors and all fees arising from address changes after shipment.
Qualify for Free Shipping:
🚚 East of the Mississippi
+$7,500 Subtotal
Free Shipping on orders over $7,500.00
- All U.S. states east of the Mississippi River
- Plus: Arkansas, Missouri, Iowa, Minnesota
🚚 South & Central
+$12,000 Subtotal
Free Shipping on orders over $12,000.00
- Florida, Louisiana, Texas, New Mexico, Oklahoma, Kansas
- Colorado, Nebraska, South Dakota, North Dakota
🚚 West
+$20,000 Subtotal
Free Shipping on orders over $20,000.00
- California, Utah, Arizona, Nevada, Wyoming
- Montana, Idaho, Oregon, Washington
Shipping costs are calculated in your shopping cart prior to Checkout. Oversized products (e.g., Industrial curved picket security products and extra-wide Industrial gates) require private flatbed shipping and do not qualify.
You may also qualify for Free Shipping if you pick up your order directly at the factory. For more information →