Shipping Policy
Ships to your home or business anywhere in the USA!
Lead time for order processing, order scheduling, material preparation, fabrication, powder-coating, packaging and truck loading = close est. of 5 – 6 weeks + shipping time. Shipping time varies. Small, accessory-only orders ship faster. Small orders of 3 – 6 ft. wide fence panels or less (no gates) ship unassembled to provide a lower shipping fee. Assembling a few fence panels is easy.
Shipping is not a profit center for GreatFence.com — small orders of large products (7 ft. wide and 8 ft. wide fence panels, gates larger than 4′ x 4′ and posts longer then 7 ft.) are charged flat rate shipping fees by the freight carriers; therefore, you get much, much more “bang-for-your-buck” with medium size orders and larger. Shipping fees can be calculated in your shopping cart.
Some remote areas in the USA may require secondary delivery services with limited delivery days. Plan accordingly. For example: Ruidoso, New Mexico or West Leyden, New York. All orders are boxed, shrink-wrapped and palletized. Commercial customers with fork lift access can easily take the pallets of the truck. Residential deliveries and locations with no fork lift access can simply tear open the shrink wrap and easily pull the boxes off the truck. Our aluminum products are extremely strong and durable but much lighter in weight than wrought-iron. Some truck drivers will help unload your products; however, they are not required to do so. This is standard in the fencing industry. Therefore, we strongly recommend that you have one additional adult with you on the day of delivery. Any change to your shipping address made after your order ships will incur a $150.00 reconsignment fee charged by the carrier. If you’re not installing our products yourself (and you should because you can save a ton of money), do not schedule any 3rd party handyman / installer until after you have received and inspected your shipment. Open and inspect all boxes in your delivery no later than 7 days after delivery.
Any questions or issues about your shipment should be directed to our Support Team via email: [email protected]
Thoroughly inspect all packages for any visible damage before signing! Please verify that all materials coincide with the packing slip. If you sign for the package(s), you are responsible for any missing components. In case of damage, please save all packaging and indicate on the Bill of Lading.
Although we make every effort to ensure that your shipment arrives safely, sometimes damage or loss does occur. If the following procedures are observed, the problem will be resolved in the most efficient way possible.
All orders must be carefully inspected by the customer upon delivery. Please be sure the number of boxes delivered matches the number of boxes indicated in the Bill of Lading. It is also critically important to examine the shipment for any possible damage. If any boxes are missing or if any boxes appear to be damaged, please indicate this on the driver’s and customer’s shipping documents.
If possible, taking photographs is always helpful. If damage is not indicated, we have no recourse in filing a claim against the carrier and we will not be responsible for the loss. Note that the carrier may not allow enough time for close inspection of the shipment. If hidden damage is discovered after-the-fact, you must report it to the carrier within 24 hours of delivery. Immediately contact GreatFence.com Support by email at: [email protected] so we may assist in the resolution of any shipping issues. In order to make a claim for damages, you must notify the carrier immediately. A representative of the carrier company will inspect the shipment, packaging material, and the containers. Upon completion of the inspection, the manufacturer will file a claim.
Any claims against the carrier for damages or shortages that are denied by the carrier are the sole responsibility of the customer. If a claim is denied, we are not responsible for freight charges, replacement materials, filing of claims or collecting of claims. Damaged goods cannot be shipped back to the manufacturer without prior, written approval.
